More than 3,000 Environmental, Health, Safety and Social Responsibility Professionals Worldwide
	More than 90 Offices Located Around the World
	Projects Executed In More than 120 Countries

1. On the line with the local brands – Inogen’s Associates are successful environmental consulting companies in their own regions or countries. They share similar client service and quality standards, even though they are in different geographical areas. They have a strong local brand they want to protect by delivering good work. The Associates are being honed by the market forces in their home markets, competition keeps them on their toes and there is no owner to fall back on.

2. Together by choice – Inogen’s Associates came together and stay together by choice, not because someone “owns” them.

3. Committed to global Key Account Manager accountability – Client and project teams are led by a Key Account Manager who has a strong relationship with the client’s global decision makers.

4. Determined to grow with our client needs – The emphasis is on the client needs (not on something we want to sell). This is the best way for an Associate to enhance their brand and assure long-term value.

1. Inogen offers Associate’s clients pre-contracted resources, Associates, who share a commitment to high quality client service.

2. The incentives to Inogen’s Associates go beyond the revenue earned for the project – such as the desire to protect the local brand, build equity and acquire or retain clients who are sensitive to global service delivery.

3. A Key Account Manager who has been selected because he or she best understands the client’s needs and goals will manage client work-teams.

This level of commitment, incentive and client-sensitive management is broader and stronger than a subcontractor relationship.

----
Q: If Inogen has identified consistency as a major issue for clients, where is the consistency needed?

A: Clients have told us that there are three key needs:

1. Clear communication (language of reports, time zones, cultures, etc).

2. No surprises (late issues, delays, cost excesses, etc.).

3. Standard quality (based on client requirements).

1. Pre-existing contracts about essential issues like resource sharing and risk sharing (SPEED).

2. Common vision and goals. A strong commitment and a high level of involvement by the CEOs or Directors of the Associates (INTENT).

3. Commitment by Associates to their own strong brand and successful financial performance (DRIVERS).

4. High client responsiveness created by a client management structure that reaches into all Associate companies (ACCOUNTABILITY).

A: The Associate with whom the client has always dealt and with whose procedures, quality and people the client is most comfortable. A client may also choose to contract with multiple Associates based on the location and type of work being performed.

----
Q: Are all Inogen Associates held to standards of performance, standards of care and standards of safety?

A: The client’s mandatory levels of performance and safety will set the minimum requirements. Failure of an Associate or Provider to meet client-established standards will be one key factor considered for removal from the Associate or Provider list.

----
Q: Once a contract is signed, how will a Key Account Manager be assigned?

A: The Key Account Manager will most likely be a person with whom the client already has a relationship. He or she will be an employee of the Associate with whom the client signed the contract.

----
Q: Am I restricted to communicating with or through the Key Account Manager?

A: Most clients will likely want (and Inogen will provide) a variety of communication links to the Associate with whom the client has a contract, and to other Associates or Providers working for the client. Further, this communication is supported through the Inogen E-platform. However, in the event that a client wants a single channel for communication through the Key Account Manager, the Key Account Manager can and will arrange for that.

----
Q: Is there a standard billing practice for all Associates to follow?

A: The Associate that has the client contract has a billing relationship with the client. All other Associates doing work for the client, under the management of the contracting Associate, will follow the Key Account Manager’s instructions regarding billing. In this way, every client will receive invoices as they want, and not according to a mandatory or required practice.

----
Q: Will there be shared learning (i.e., innovative technology) between the Associates?

A: The sharing of specific knowledge and technologies will depend upon whether they are considered proprietary (intellectual property). However, to the extent that Associates are willing to disclose technology or knowledge to other Associates, Inogen will provide appropriate forums for sharing. Inogen Associates also jointly develop global practice standards. The Associates work together and invest together to design, build and deploy these standard practices. An example of such a practice area is our Global Due Diligence standard, which all Associates use to deliver consistent quality services to our clients.

----
Q: Security on the web is an important issue for us. How will Inogen maintain appropriate security that makes my company and our lawyers comfortable?

A: Inogen will use password-protected security to different levels of access within the Web site. Additional security measures (or even restricting information on the Web site) may be undertaken at the request of the client or its attorneys in special situations.

----
Q: Is this a one-size-fits-all business model?

A: No, the Inogen Environmental Alliance business model understands that our clients’ needs are the driver for any response we make, and the Inogen model has the flexibility to permit different responses (and new Associates). However, for any individual client, we will seek to unify operational responses and invoicing requirements to best meet the client’s needs.

----
Q: Who owns Inogen?

A: At present, 13 Associates in America, Asia, Europe and Africa are the owners of Inogen Environmental Alliance. Within the next three years, through aggressive associate recruiting, we expect there will be owners in all major geographies and practice areas, each holding five to ten percent of the equity in Inogen Environmental Alliance.

Return to Press Room Home